Category: communication

When Customer Support Fails

    I’m writing this in my kitchen, listening to an old ‘You Must Remember This’ podcast* and trying to calm down. You see, I’ve spent ALL day (and a lot of yesterday afternoon) arguing with the Customer ‘Support’ department of a well known…

The Disney Effect

Disneyland Paris Castle

  I’ll let you into a secret. I’ve been away. A glorious week at Disneyland Paris, at a fabulous hotel, eating wonderful food and walking eight miles a day. And spending hours at a time standing in line to go on a ride that…

Patience is a virtue

small but perfectly formed business

    I’ve two apple trees in my garden. I’m crap at gardening. But finally after years of perseverance and patience, this year I have one tree laden with fruit. Edible fruit. Yaay me.   Some businesses are like my apple trees. They start…