Last week I wrote about having a bad year.
It wasn’t a massively thought out post, it was just a ‘no bullshit’ scribbling when, being perfectly honest, I could think of nothing else to write about. But it turned into one of the most popular posts I’ve written in a while. Just like a lot of my other, similar, posts it resulted in feedback both on my website and through personal communication. It led me to the conclusion that people prefer a no bullshit approach to business and writing these days.
Colleagues and clients like honesty and authenticity.
But why be honest and open in my blog posts (attached to my business website) when it would be so much easier just to keep quiet? Isn’t it career suicide? I’d say no to that.
Reasons to be open and honest professionally:
It shows people you are real.
We are all human (mostly) so we like to do business with other humans. How many of you honestly like those auto DMs on Twitter? I’ll bet even if you use them (please don’t) you don’t like getting them. No one likes speaking to a robot unless they are in the cybernetics business (or sci-fi nerd like me). By keeping my blog real and by ‘talking’ to you I’m letting you into my world a little and we can hopefully build up a rapport.
It shows that life isn’t always rosy.
Unless we are supremely blessed in life things don’t always go the way we want. By writing an honest, no bullshit blog, I am happy to spread the love but also show things the way they are. Are people too frightened to say it like it is? Is it from fear of being seen as weak, as unprofessional or being afraid to show failure? Or is it the great British reserve? After 16 years as a freelance I know there are ups and downs and I’m not afraid to document it. Last year was bad, this year will be better.
It builds trust.
I much prefer to do business with people I know and trust, as I expect you do too. By writing honestly on my blog I can share tips and tricks with clients, help and inform fellow freelances (and learn from them too!) and show that I care about my work, my colleagues and my clients. I offer a bespoke service, and with this comes a level of professionalism that includes trust between myself and the client. So what if the client can see if I’m having a bad week (or a good one)?, they can also see that I never disclose confidential information and that I value my client list. As a genealogist I am privy to a LOT of potentially personal information, and as an editor I am allowed into my clients’ heads. If I thought for one second that my clients, or my colleagues, felt they couldn’t trust me I’d close my laptop on my work and walk away from it for good.
It helps others to feel they can share.
There is nothing worse than being a freelance, locked away from the world, with no one to talk to. Freelancing is isolating, it’s lonely as hell and it can lead to all sorts of problems – less of the ‘hey, I’ll ditch my job and live the high life’ please (yes, I’m looking at you, online journalists). I’m lucky that I found the SfEP, but before I was an editor my life as a genealogist, isolated at the top of Scotland, was a lonely one. I had no-one to talk to (this was before such things as online forums, although there were snarky email lists) and I may have been going slightly mad. Especially when armchair genealogists, spurred on by Who Do You Think You Are and the rise of internet resources, decided to stop paying for research and did it themselves because it was all ‘so easy’ (to get it wrong). If, by being honest and open, I can make just one person feel less alone then that is worth it in itself. And if I can let some fledgling editor realise that there is the SfEP, EFA (for those in the US) and others (here’s a handy links for those of you outside of the UK) who are there to offer friendship and advice, then that’s good too.
It’s just a no bullshit policy.
I’ve got a bullshit detector. I can smell it a mile off, just like I can usually tell if someone is on the level. And I know I’m not the only one. Why pretend? I really can’t stand websites that write about someone in the third person (when you just KNOW they’ve written it about themselves), or ones that say ‘aren’t I fabulous, hire me, I’m perfect’. Get over yourselves, no one is perfect. No one. Not even that gorgeous guy you idolised as a teenager who was perfect in your eyes. Perfection is a myth. I don’t ever want to offend anyone, I’m too nice for that, but I just say it as I see it. Hell, I’m in my late 40s, life’s too short kids!
Show them your face, not a professional mask
So there you go. Those are my reasons to be authentic, open and honest in business. If people judge you for being honest, that’s their problem not yours.
If you think you will lose business by being honest, ask yourself why. Ask yourself if you could work with that client anyway.
You don’t need to be brutal, and you don’t need a ‘tell all’ policy. We need to remain at least a little mysterious, and over-sharing is not cool (I really don’t need to tell everyone that I love all things paranormal and that I binge watch RuPaul’s Drag Race on Netflix).
If you are honest with yourself and with your clients, whether that’s on a blog or in your business communication, everyone can concentrate on just being themselves and you can concentrate on offering great service.