Tag: Customer service

When Customer Support Fails

    I’m writing this in my kitchen, listening to an old ‘You Must Remember This’ podcast* and trying to calm down. You see, I’ve spent ALL day (and a lot of yesterday afternoon) arguing with the Customer ‘Support’ department of a well known… Continue Reading “When Customer Support Fails”

Do you have High IQ?

I don’t know about you but I like great customer service. I like to know that when I order a service, or buy a product, there is a person behind the product. Someone I can turn to if things go wrong (and let’s admit… Continue Reading “Do you have High IQ?”