Technology Hates Me

technology

 

I’ve been working with technology since I left school. That’s a LONG time ago.

I can turn my hand to pretty much anything.

Over the years I’ve learnt new computer systems, tested new computer systems and helped design computer systems. All in a very small way, but I still did it.

I taught myself to code (just the basics because the real stuff is still on my to-do list).

I’ve used a couple of pretty complicated fractal systems and a Processing system and learnt the theory behind the practice, just so I knew what was happening when I used my intuition to create art. You can see some of my fractal artwork here.

I can use InDesign, Photoshop, Illustrator and love playing with new software.

I can pretty much pick up a piece of software and learn it. It may take a little while, but I can set my hand to most anything.

I’m not so good with the hardware, but software is usually ok.

As long as it isn’t bloody email!

rage, anger, frustration

I do swear that the email gods are out to get me.

Lately dear old AOL (I know, I really should change) has been less than satisfactory. Being blocked by other ISPs is a pain when you don’t even know it’s happening.

I first realised something was amiss when the old Tiscali account I use was not getting through to some people on my theatre group list. Some important emails weren’t getting through – I found out by accident at a committee meeting.

Then the AOL account I use for work was sending emails out into the ether. Luckily they weren’t important ones, but hell … work emails are important. I was receiving, but some sent emails were flying free and not hitting their target. Thank goodness for follow up emails from a different account.

So … yesterday I bit the bullet and decided to buy myself a nice, shiny, professional email account to go with my website.

And it didn’t bloody work. Aaaargh!

alien scream

This time the email gods were laughing at me – I could send emails from the account, but couldn’t receive. It was something to do with the fact that my domain has been bought through one company and linked up with WordPress, and I bought the email through that company rather than good old WordPress, whom I adore. OK, my domain provider had a sale on. I’d had wine. It was an impulse purchase.

On screen everything seemed correct … but it just wasn’t working. And I went to the support site TWO MINUTES after it had shut its live chat help thing (I sent an email instead … from my Tiscali account, dear gods it’s getting worse).

I know I now have it sorted, thanks to help from the lovely George, but hours faffing about with DNS, TMP, SMTP and all that jazz really wasn’t how I intended to spend my evening.

wine

I spent a few hours on Tuesday night changing over emails on accounts that use Tiscali, which included some website accounts I’d totally forgotten used that email address.

It made me realise that we spend our lives tied to stupid bits of software that allow us to talk to people, connect, spend money and do all kinds of online things. We get tied in and it becomes increasingly difficult the longer you stay loyal to one company.

caught, handcuffed, tied in

Why is it so damned difficult to manage our online lives?

I know I figured out my business email, but why are things so user unfriendly in these days of UX (that’s User Experience to you and me). One ‘help’ video was actually just telling you to figure out if it was the webmail or your third party email client that was at fault and redirected you to a useless page after that. It took me twenty minutes just to find the relevant help pages. And when I did get help from the lovely George after contacting support, it took me fifteen minutes on WordPress to find the relevant pages that explained what I needed to do.

happy email people

I’ll eventually migrate my ‘normal’ emails from Tiscali and AOL to … something else. But it may well suck the life out of me. In the meantime,  you can use my swanky new email address (which is also on my contact page) if you need to get in touch with me.

Give me a new piece of software over email any day – it’s so much easier to deal with.

 

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